FREQUENTLY ASKED QUESTIONS

ONLINE SERVICES 

ONLINE SERVICES IN GENERAL 

How much does it cost? 

ThorApps Online Services use a pay as you go usage model and a Payment Plan like a mobile phone plan. Payment Plans start at $100 per month and all plans include all features and unlimited users. 

Which plan is right for me? 
Only data usage is charged to a customer's Payment Plan, so we encourage you to use our $50 trial valid for 30 days to have a feel of how much data you consume and choose the plan that suits you best. Once your monthly plan limit is reached, you can either continue using ThorApps services, with additional usage charges applied to your invoice or have the services disabled until the next payment period begins. To check how much data you have consumed, please go to Account Settings (Cog on the top right corner), then click on Usage Report

How do you calculate my usage? 
Usage is calculated by compute time. The average cost per minute for BI Service is U$S 1.3 and for ListSync is U$S 0.13. 

How can I buy a plan? 

Please download our Purchasing Guide to manage paying for your ThorApps Online Services subscription. 

What currency am I charged in? 

You are charged in the currency relevant to the local data center you are hosted on. In Australia this is AUD in the United States this is USD and so on. 

 

Can I get a free trial period? 

Yes, we provide every customer a free $50 credit valid for 30 days on their account on the first install to trial one single product or have full access to our suite of apps. The trial will be de-activated when you have consumed the $50 or ended the 30-day period, whichever comes first. Once the trial is de-activated, your reports will still exist, but your access is revoked. You will require a valid Payment Plan to regain access and create or export new reports. If this isn’t enough for your requirements, please contact us on info@thorapps.com.  

Can I change my plan? 

You can upgrade, downgrade, or cancel your Payment Plan any time you want. To do so, please go to Account Settings (Cog on the top right corner), then click on Payment Plan. Payments are calculated and processed on the 2nd day of the calendar month for the previous calendar month.

How can I cancel my plan? 

If you wish to submit a cancel request for your ThorApps services,  please contact us on info@thorapps.com and a representative will contact you in within 24 hours.

Do users need to sign in to use the apps? 

Once signed in to their SharePoint Online environment users, receive no further sign in prompts. 

 

Can you ensure my data remains in my local region? 

We are limited to using Microsoft Azure data centers, but please contact us for your specific requirements. 

Can I add more people from my company to the same ThorApps account? 

To add more emails to your account, please navigate to your Account Settings (cog on the top right corner), click on Billing Contacts and then Add New. All emails listed on your Billing Contacts will receive updates about product usage and payment information. 

What support does ThorApps provide? 

Support agreements can be tailored to meet the unique needs of an individual client. Either direct via ThorApps or your authorised support partner. 

 

Is it secure? 

Yes, please contact us for specific queries. 

 

What browsers are supported? 

Internet Explorer 11, Chrome and Edge. 

 

Do you have more questions? 

Please contact us by calling +61 455 249 407 or emailing info@thorapps.com

 

BI SERVICE 

How can I install the BI Service app? 

Please download our Installation Guide to install BI Service from your SharePoint site through the App Store. If you have more questions, please submit your query on our Support page or contact us on info@thorapps.com

How can I set up an environment to use BI Service? 

All ThorApps Online services support the concept of “Environments” and allow you to access common content managed by our Apps from multiple Site Collections. This feature allows you to keep a level of separation between different Site Collections. Please download our Environment Set Up Guide to set up your environment. 

How can I create and export an SSRS report? 

Please download our User Guide to learn how to create an SSRS report using Microsoft Report Builder or Visual Studio 2017 and publish it to the BI Service Report Library. 

Can I use my own SSRS environment? 

Yes. There are some restrictions you’ll need to acknowledge for us to ensure our BI Service app continues to run reliably. 

 

Can my users create their own BI Service reports? 

Yes. Reports are created using Microsoft Report Builder or Visual Studio SSDT extensions, both are free. 

 

Can I join, filter and aggregate SharePoint list and project data in report queries, like I would in an On-Premise environment? 

Yes. When using our ListSync and ProjectSync apps to extract Project and SharePoint list data, you can use all the power of SQL server to analyze your data and present it with our BI Service app. 

Can you use a shared data source to create reports? 

Yes, you can. To learn how, please download our User Guide

 

How can I uninstall the app? 

Please download our Uninstall Guide to learn how to uninstall BI Service. 

 

Can I get some sample data to trail BI Service? 

We provide a copy of the Microsoft AdventureWorks sample database on Azure with connection details in our Quick Start Guide. Please be aware this is for demo purposes only and the credentials may change at any time (but will also be updated in this guide).  

BI Service Tutorials

BI Service Tutorials
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How to publish a report to ThorApps BI Service?

How to publish a report to ThorApps BI Service?

05:07
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How to setup an environment for BI Service?

How to setup an environment for BI Service?

02:59
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How to install BI Service in your SharePoint Online?

How to install BI Service in your SharePoint Online?

02:19
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LIST SYNC SERVICE 

How can I install the ListSync app? 

Please download our Installation Guide to install ListSync from your SharePoint site through the App Store. For further information, please submit your query on our Support page or contact us on info@thorapps.com

 

How can I create lists with ListSync? 

Please download our User Guide to learn how to create and expose a SharePoint list for reporting, create Reporting Schemas and reflect SharePoint lists in a SharePoint Online environment. 

 

How can I set up an environment to use ListSync? 

All ThorApps Online services support the concept of “Environments” and allow you to access common content managed by our Apps from multiple Site Collections. This feature allows you to keep a level of separation between different Site Collections. Please download our Environment Set Up Guide to set up your environment. 

Can I use my own SQL environment (either on-premise or on my own Azure subscription)? 

Yes. There are some restrictions you’ll need to acknowledge for us to ensure our ListSync app continues to run reliably. 

 

What about performance impact? Will ListSync slow my SharePoint Online environment down? 

No…well, not enough that you’ll notice anyway. 

Some additional minor load is added to your environment, but it's negligible.  

How can I uninstall the ListSync app? 

Please download our Uninstall Guide to learn how to uninstall ListSync.